Student Grievance Redressal Committee (SGRC) and Ombudsperson

About the Student Grievance Redressal Committee

Mandate: As per the UGC (Redressal of Grievances of Students) Regulations, 2023, every Higher Education Institution is required to constitute a Student Grievance Redressal Committee (SGRC) to resolve student grievances in a fair, transparent, and time-bound manner.

The SGRC at Govind National College, Narangwal, is empowered to address grievances related to academic matters, examinations, fee disputes, hostel, and any other institutional issue affecting students. All complaints are treated with strict confidentiality.

Committee Members

Name	Designation	Role in SGRC	Contact
Dr. Sandeep Sawhney	Principal	Chairperson	info@gncnarangwal.com
[Faculty Member Name]	Sr. Faculty / HOD	Member	–
[Faculty Member Name]	Faculty	Member	–
[Student Name]	Student Representative	Member	–

Grievance Redressal Process

Submit Complaint — Student submits grievance via the online form below or in writing to the SGRC Chairperson.
Acknowledgement — SGRC acknowledges receipt and issues a Reference Number within 3 working days.
Examination — SGRC examines the grievance and may call for a hearing with the student and concerned parties.
Resolution — SGRC communicates its decision within 15 working days from the date of complaint.
Appeal to Ombudsperson — If the student is not satisfied, they may appeal to the Ombudsperson within 30 days of SGRC’s decision.

Ombudsperson

The Ombudsperson is an independent authority appointed to hear appeals against SGRC decisions. Students may approach the Ombudsperson if unsatisfied with the SGRC’s resolution.

[Ombudsperson Name]

Retired Judge / Senior Academic — Designation]

📧 Email[ombudsperson@email.com]

📞 Phone[Contact Number]

🕐 HoursMonday – Friday, 10:00 AM – 1:00 PM

📍 Village Narangwal, Govind Nagar, Distt. Ludhiana, Punjab.

Submit Grievance Online

Before submitting: Please ensure you have attempted to resolve your concern informally with the concerned faculty/department. All fields marked * are mandatory. Your complaint will be kept strictly confidential. A reference number will be generated upon submission.

Student Information

Full Name *

Enrollment / Roll Number *

Course / Programme *

Semester / Year *

Email *

Mobile Number *

Grievance Details

Nature of Grievance *

Date of Incident *

Subject / Brief Title *

Detailed Description of Grievance *

Relief / Resolution Sought *

Have you previously raised this grievance? *

Supporting Document (optional)

I, the undersigned, hereby declare that the information provided above is true and correct to the best of my knowledge. I understand that providing false information may result in disciplinary action. I consent to the SGRC contacting me at the details provided above for the purpose of resolving this grievance.